Do you offer your products all year long?
Not at this time. We craft in small, seasonal batches to align with the rhythms of the garden and the pace of slow, intentional living. Once a collection sells out, it won’t return until the next seasonal cycle. Staples like deodorant creams will be available at each launch—typically every three months. If you’d like to know when a new collection is launching, the best way is to join our newsletter.
Do you offer flowers, CSA bouquets, or event florals?
For 2025, We are pausing our flower CSA to focus on floral arranging education and expanding our creative offerings.
While we do not offer full-scale event or wedding floral design, we welcome inquiries for small bouquets for elopements or intimate celebrations. Please feel free to email us if this fits what you’re envisioning—we’d love to hear from you.
Seasonal flowers may also appear in limited product releases or seasonal bundles. You’re welcome to join our newsletter to stay in the loop.
Can I pre-order something I love?
We occasionally offer limited pre-orders for returning favorites or seasonal launches. Subscribers to our newsletter always get first access.
What makes your products different?
Our offerings are made from whole, intentional ingredients—many of which are grown or hand-harvested right from our garden. We use ethically sourced tallow, fresh goat’s milk, herbal infusions, clays, and essential oils. We never use synthetic fragrances, dyes, micas, or fillers.
Do your soaps contain lye?
Yes—all real soap must be made with lye. However, through the saponification process, the lye is fully transformed and none remains in the final bars. What’s left is a creamy, skin-loving bar rich in natural glycerin.
Do you use tallow or goat’s milk?
Yes. Some of our soap and body care offerings include ethically sourced, grass-fed tallow and fresh goat’s milk. These ingredients are deeply nourishing and have been used in traditional skin care for generations. We always list full ingredients on each product page so you can make an informed choice.
What if I have allergies or sensitive skin?
We always recommend reading each product description carefully before placing your order. Ingredients, essential oils, added botanicals, and textures are all listed so you can make the best choice for your body.
If you have a history of sensitive skin or allergies, we suggest performing a patch test before using any new product. Everyone’s skin is different, and natural ingredients—though gentle—can still cause a reaction for some.
Remy & Rose is not responsible for any skin irritation or allergic reactions that may occur. If you’re pregnant or nursing, we recommend consulting your healthcare provider before using products containing essential oils.
How long do your products last?
Most of our products are best used within 6 to 12 months. Because we don’t use synthetic preservatives, we recommend storing items in a cool, dry place and avoiding direct contact with water. We include simple care instructions with each order to help you get the most from your product.
Do you accept returns or offer refunds?
Because our products are made in small batches and for personal use, we do not accept returns. That said, we want you to love what you receive. If something arrives damaged or not quite right, please get in touch and we’ll do our best to make it right with care and intention.
What payment methods do you accept?
We accept all major credit cards and Shop Pay through our secure checkout. Payment is processed at the time of purchase.
Do you offer local pickup?
Yes, flowers are always local pickup. As for products, please add local pickup at checkout and send us an email on when you can do porch pickup. We are happy to coordinate a time for pickup.
When will my items ship?
Orders typically ship within 3–4 business days after purchase. During seasonal launches or restocks, shipping may take a little longer due to high volume—but we always pack and send each order with care and attention.
Once your order ships, you’ll receive a tracking number via email. If you ever need support with your shipment, feel free to reach out.
Do you ship internationally?
Currently, we only ship within the U.S. If this changes, we’ll announce it through our newsletter and social channels.
What happens if there’s a delay, damage, or loss during shipping?
We take great care in packaging each order with intention and do our best to ensure your items arrive safely. However, once a package is handed off to USPS, delays, damage, or loss during transit are unfortunately out of our control.
We are not responsible for missing or delayed parcels once they leave our hands, but we’re happy to help you navigate tracking or start a USPS claim if needed.
If a package is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping fees to have it resent. Please double-check your shipping details before placing your order.
What is your privacy policy?
Your trust means everything to us. Any personal information you share—such as your name, address, or email—will never be sold or shared with third parties.
We will only use your email to communicate about your order, respond to inquiries, or share updates you’ve opted in to receive—such as our seasonal newsletter. We do not send unsolicited messages.
Can I use your photos, text, or logo?
All content on this site—including photographs, product descriptions, text, and branding—is the property of Remy & Rose Handcrafted Soap, LLC and is protected by copyright laws.
We kindly ask that you do not copy or reuse our work without written permission. Thank you for respecting the time and creativity that goes into each piece.
Still have questions?
We’re always happy to connect. Feel free to send us a message, and we’ll respond as soon as we can.